Terms and conditions

Last updated: October 22, 2026

These terms govern the purchase of tickets and the use of Autobuses Flores passenger transportation between the United States and Mexico. By buying a ticket online, at a ticket office or through any of our channels, you accept these terms.

1. Who we are

Autobuses Flores is a family-owned passenger bus company that has operated the Houston, Texas – Monterrey, Nuevo León route since 1998. Offices: 5424 Airline Dr, Houston, TX 77022, and Av. Francisco Madero 3513, Monterrey, N.L. 64580. Phone +1 (713) 692-7117, WhatsApp +1 (713) 283-3784, email hou@autobuses-flores.com.

2. Buying tickets

• You can buy online at web.autobusesflores.com or at our ticket offices.
• Prices are shown and charged in U.S. dollars (USD) unless another currency is indicated at checkout.
• Online payments are processed through a secure payment gateway. Autobuses Flores does not store your full card details.
• Your purchase is confirmed when you receive your e-ticket at the email you provided. Please check that the route, date, time and names are correct.

3. Tickets and boarding

• Tickets are personal and non-transferable. The name must match the passenger’s official photo ID.
• Arrive at the terminal one hour before departure to check your bags and review documents.
• You may show your ticket printed or on your phone, together with your ID.

4. Border-crossing documents

Each passenger is responsible for carrying the valid immigration and customs documents required by the United States and Mexico (passport, visa, permits or others). If authorities deny crossing or boarding due to missing documents, the case is handled under our changes and refund policy.

5. Children and special fares

Children aged 2 to 10 get a reduced fare, and children under 2 travel free on an adult’s lap. Passengers aged 60 and over get a preferred fare. Age must be proven with valid ID. Minors traveling without their parents must carry the documents required by the authorities of both countries.

6. Baggage

Baggage allowance, excess charges and prohibited items are described in our baggage policy. All baggage may be inspected by customs during the border crossing.

7. Changes, cancellations and refunds

The conditions to change your travel date or request a refund are set out in our changes and refund policy.

8. Conduct on board

For everyone’s safety, smoking, drinking alcohol or using illegal substances on board is not allowed, nor is any behavior that puts other passengers or staff at risk. The driver and staff may deny boarding or ask anyone who breaks these rules to leave the bus.

9. Schedules and liability

We do our best to keep the published schedules. Travel times may vary due to customs and immigration checks, weather, traffic or causes beyond our control. Autobuses Flores is not responsible for connections or commitments a passenger schedules based on the estimated arrival time.

10. Personal data

Your data is handled according to our privacy policy.

11. Changes to these terms

We may update these terms at any time. The version that applies is the one published on this site on the date of your purchase.

12. Contact

For any question about these terms, email hou@autobuses-flores.com or call +1 (713) 692-7117.