Changes and refund policy

Last updated: October 22, 2026

This policy explains how to change the date or time of your trip and when a refund applies. It covers tickets bought online and at our ticket offices.

Date or time changes

• At least one day in advance: administrative fee of USD $10 per passenger.
• On the day of departure: fee of USD $40 per passenger, requested no later than 4 hours before the scheduled departure.
• Changes are subject to seat availability on the new departure.

Cancellations and refunds

• Once a ticket is issued, there are no cash refunds.
• In exceptional cases, formally reviewed by operations management, a refund of up to 50% of the total paid may be considered.
• When approved, refunds are made to the original payment method.

If Autobuses Flores cancels a departure

If we cancel a departure for reasons attributable to the company, we will offer you a seat on the next available departure at no charge or a refund of your ticket.

Tickets and reprints

Tickets are personal and non-transferable. If you bought online, you can show your digital confirmation at no cost. Reprinting a manually issued ticket at the ticket office costs USD $10, after identity verification.

How to request a change or refund

Contact us with your ticket number and the ticket holder’s ID at hou@autobuses-flores.com, +1 (713) 692-7117 or WhatsApp +1 (713) 283-3784, or visit our Houston or Monterrey office.